Termsof Service

Summary of Key Terms

• Platform: GameDataCore is a SaaS decision-intelligence platform for the games industry, accessed via subscription (seat-based, with processing credits). Your account, data, and outputs are governed by these Terms.
• Decision Reports: Separately commissioned evidence assessments delivered as PDF documents (Directional Brief and, optionally, Defensibility Pack). Ordered via scoping call; not part of the Platform subscription.
• Pilot Program: Cohort-based programs (e.g. CoreFeedback Pilot) offered from time to time, typically free; subject to application and any pilot-specific terms.
• Payment: Processed via Stripe. We do not store your payment credentials.
• Refunds: As set out in Section 6 (subscriptions, credits, and reports each have specific terms).
• Local processing: All analysis is performed on our own systems; we do not use external AI services for your data.

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the website at www.gamedatacore.ai (the "Site"), the GameDataCore platform (the "Platform"), and all services offered by GameDataCore.AI Ltd ("GameDataCore", "we", "our", or "us"), including Platform subscriptions, commissioned Decision Reports, and participation in Pilot Programs (together, the "Services").

By accessing the Site, creating an account, subscribing to the Platform, commissioning a Decision Report, or participating in a Pilot Program, you agree to these Terms. If you are acting on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" and "your" will refer to that entity.

If you do not agree, do not use the Site or our Services.

2. Definitions

• "Site" means the website at www.gamedatacore.ai and its contents.
• "Platform" means our online decision-intelligence platform, including all Cores (e.g. CoreFeedback, CoreArchetype, CoreCommunity, CoreVision, CorePlanning, CoreDeal), dashboards, tools, and features we make available to subscribers.
• "Account" means a registered user account on the Platform.
• "Subscription" means a paid, seat-based subscription plan giving you access to the Platform and a monthly allocation of Processing Credits.
• "Processing Credits" (or "Credits") means the units consumed when the Platform performs compute-intensive operations (e.g. inference, analysis, causal chain generation, counterfactual simulation). Browsing insights, revisiting analyses, and collaborating with your team do not consume Credits.
• "Seat" means one named user licence under a Subscription.
• "Core" means a distinct analytical module on the Platform (e.g. CoreFeedback, CoreArchetype).
• "Decision Report" (or "Commissioned Decision Assessment") means a commissioned evidence snapshot we produce for you outside the Platform, answering one or more strategic or tactical questions using real player behaviour, feedback, and analysis. Deliverables are provided as documents (e.g. PDF).
• "Deliverables" means the PDF(s) and any other documents we provide as part of a Decision Report engagement.
• "Pilot Program" means our cohort-based programs (such as the CoreFeedback Pilot) that we offer from time to time, typically free and by application.
• "Content" means all information, text, graphics, data, and other materials we make available on the Site, the Platform, or in Deliverables.
• "User" means any person who accesses the Site, the Platform, or uses our Services.
• "User Data" means any data, information, or content that you upload, submit, or provide to the Platform.
• "Platform Outputs" means any analytics, visualisations, reports, evidence summaries, decision records, or other outputs generated by the Platform from your use of it.

3. Use of the Site

You may use the Site for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Site in any way that violates applicable law.
• Scrape, mine, or harvest data from the Site without our prior written consent.
• Attempt to gain unauthorised access to our systems or networks.
• Interfere with or disrupt the Site or our operations.
• Use the Site to develop a competing product or service.
• Copy, reproduce, or redistribute substantial parts of the Site except as necessary to view it.

We may update, suspend, or discontinue the Site or any part of it at any time.

4. Platform access and subscriptions

4.1 Account registration

To use the Platform, you must create an Account. You agree that the information you provide is accurate and current, and you will keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your Account. You must notify us immediately at support@gamedatacore.ai if you suspect unauthorised access.

4.2 Subscriptions and seats

Access to the Platform requires a paid Subscription. Each Subscription includes one or more Seats (named user licences) and a monthly allocation of Processing Credits. Subscription plans, pricing, Credit allocations, and available Cores are as published on the Site or agreed in writing. Each Core may have its own per-seat price.

4.3 Processing Credits

Your Subscription includes a monthly Credit allocation. Credits are consumed when the Platform performs compute-intensive operations (e.g. running an analysis, generating a causal chain, or simulating a scenario). Browsing, revisiting past analyses, and team collaboration do not consume Credits. Unused Credits do not roll over to the next billing period unless stated otherwise in your plan. Additional Credits may be purchased as described on the Site or in your plan.

4.4 Enterprise

Enterprise plans are available for teams requiring on-premises deployment, unlimited processing, or full data sovereignty. Enterprise terms (including pricing, deployment, and support) are agreed separately in writing.

4.5 Acceptable use of the Platform

You agree not to:

• Share Account credentials or allow others to use your Account without authorisation.
• Allow multiple users to access the Platform through a single Seat except as expressly permitted.
• Use the Platform in any way that violates applicable law.
• Attempt to gain unauthorised access to any part of the Platform or its systems.
• Interfere with or disrupt the Platform's integrity or performance.
• Copy, reproduce, reverse engineer, decompile, or disassemble any part of the Platform.
• Scrape, mine, or harvest data from the Platform except as expressly permitted.
• Sell, resell, sublicense, or otherwise make the Platform available to third parties.
• Use the Platform to develop a competing product or service.
• Remove any copyright, trademark, or proprietary notices from the Platform.
• Use the Platform to collect or store personal data about other users without their consent.

4.6 Platform availability

The Platform is under active development. Features, Cores, and capabilities may be added, modified, or removed. We will make reasonable efforts to notify you of significant changes. Scheduled and unscheduled maintenance may occur. We are not liable for temporary unavailability.

5. Commissioned Decision Reports

5.1 Nature of the service

Decision Reports are custom, commissioned assessments separate from the Platform. We deliver evidence-based outputs as documents (typically PDF): a Directional Brief (1–2 pages, always included) and, if agreed, a Defensibility Pack (e.g. 80+ pages). Scope, timeline, and fees are agreed per engagement.

5.2 Ordering and agreement

You engage us by contacting us (e.g. via the Site or by booking a Decision Brief call). We will scope the question(s), evidence boundaries, and deliverables. An engagement may be confirmed in writing (email or order form). By paying or instructing us to proceed, you agree to these Terms and to the scope and fees for that engagement.

5.3 Delivery

We will deliver the agreed Deliverables as set out in the engagement. Typical turnaround is communicated at scoping. Delivery is typically by secure link or email. You are responsible for keeping copies of your Deliverables; we are not obliged to retain them indefinitely.

6. Payment, billing, and refunds

6.1 Payment processing

All fees (Subscriptions, additional Credits, Decision Reports) are processed via Stripe. Stripe collects and processes your payment details in accordance with their terms and privacy policy. We do not store your full payment credentials on our systems.

6.2 Subscription billing

Subscriptions are billed on a recurring basis (e.g. monthly) as set out in your plan. You authorise us (via Stripe) to charge your payment method at each billing cycle. If payment fails, we may suspend your access until payment is received.

6.3 Taxes

All fees are exclusive of applicable taxes (e.g. VAT, sales tax). Where required by law, tax will be added and you will pay it.

6.4 Subscription cancellation

You may cancel your Subscription at any time via the Platform or by contacting support@gamedatacore.ai. Cancellation takes effect at the end of the current billing period. You will retain access until then. We do not provide pro-rata refunds for the remaining portion of a billing period.

6.5 Refunds — Subscriptions and Credits

• Billing error: Duplicate charges or incorrect amounts will be refunded.
• Material Platform failure: If the Platform is materially unavailable for an extended period due to an issue on our side, we may issue a pro-rata credit or refund at our discretion.
• Unused Credits: Purchased additional Credits are non-refundable except where required by law.
• Change of mind: Refunds are not available simply because you no longer wish to use the Platform.

6.6 Refunds — Decision Reports

• Non-delivery: We do not deliver the agreed Deliverables within a reasonable time and do not remedy within a further reasonable period.
• Material failure: The Deliverables are materially incomplete or defective and we do not correct them within a reasonable time.
• Cancellation by us: We cancel the engagement before delivery for reasons other than your breach.
• Billing error: You were charged in error.

Refunds are not available where we have delivered the agreed Deliverables and you are dissatisfied with the analysis, conclusions, or format, or where you change your mind after delivery.

6.7 Refund process

Refund requests should be sent to support@gamedatacore.ai with your account or engagement details. We will respond within a reasonable time. Approved refunds are processed via the original payment method (through Stripe) in accordance with Stripe's and your bank's timelines.

Your statutory rights as a consumer (if applicable) are not affected.

7. Pilot Program

Participation in any Pilot Program (e.g. CoreFeedback Pilot) is subject to application and acceptance. By applying or participating, you agree to these Terms and to any additional pilot-specific terms we provide. Pilot Programs may be free, limited in capacity, time-limited, and subject to change or discontinuation. We do not guarantee continued availability of any pilot feature or program. Pilot features may later become part of a paid Subscription.

8. User Data and Platform Outputs

8.1 Ownership of User Data

You retain all rights to your User Data. By submitting User Data to the Platform, you grant us a worldwide, non-exclusive, royalty-free licence to use, copy, store, transmit, and display your User Data to the extent necessary to provide and maintain the Platform and as otherwise described in our Privacy Policy.

8.2 Responsibility for User Data

You are solely responsible for your User Data. You represent and warrant that you own or have the necessary rights to submit it, that it does not infringe any third-party rights, and that it complies with applicable law.

8.3 Platform Outputs

Platform Outputs are generated from your use of the Platform and may incorporate publicly available data and our proprietary analysis. You may use Platform Outputs for your internal business purposes, investor presentations, strategy documentation, team communications, and external presentations with proper attribution (see Section 9.3). You may not resell or commercially distribute Platform Outputs as a standalone product, or use them to build a competing service.

8.4 Aggregated and anonymised data

We may aggregate and anonymise data from your use of the Platform (so that it no longer identifies you or your organisation) and use it to improve the Platform, refine behavioural baselines, and for other business purposes. As more teams use the Platform, shared baselines improve for all users.

8.5 Data backup and export

While we use reasonable efforts to preserve User Data, you are responsible for maintaining your own backups. On termination or cancellation, you may request an export of your User Data by contacting support@gamedatacore.ai within 30 days. Exports will be provided in standard formats (e.g. CSV, JSON) within a reasonable time. We reserve the right to charge a reasonable fee for exceptionally large or complex exports.

9. Intellectual property

9.1 Our rights

The Site, the Platform, our Cores, methodologies, algorithms, and the structure and format of our Deliverables and Platform Outputs (including templates and frameworks) are our intellectual property or that of our licensors, protected by copyright, trademark, and other laws.

9.2 Your licence to use the Platform

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform for your internal business purposes during the term of your Subscription. This licence does not include the right to copy, modify, reverse engineer, or create derivative works of the Platform.

9.3 Attribution

When sharing Platform Outputs or Decision Report Deliverables outside your organisation, you must clearly attribute GameDataCore as the source (e.g. "Powered by GameDataCore" or including our logo). You must not alter visualisations in misleading ways or present our outputs as your own proprietary research.

9.4 Feedback

If you provide feedback, suggestions, or feature requests, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you.

10. Confidentiality

We will treat your confidential information (including your User Data, engagement details, and Deliverables) in confidence, using it only to perform the Services and as permitted by our Privacy Policy. You agree to treat our confidential information (including Platform features, Deliverables, and our methods) in the same way. Confidential information does not include information that is publicly available, known to the receiving party before disclosure, independently developed, or rightfully received from a third party without restriction.

11. Technology and data

All analysis — including content analysis, player behaviour classification, and evidence generation — is performed on our own systems. We do not send your data or engagement content to external AI or cloud AI providers for processing. This ensures complete control over data processing and security.

We may collect and use data from third-party sources (e.g. public reviews, platforms) in accordance with our agreements and applicable law.

12. Term and termination

12.1 Term

These Terms apply for as long as you use the Site or our Services. For Subscriptions, they apply for the duration of your Subscription. For Decision Report engagements, they apply until the engagement is completed or terminated.

12.2 Termination by you

You may cancel your Subscription as described in Section 6.4. You may stop using the Site at any time.

12.3 Termination by us

We may suspend or terminate your Account or access immediately if you breach these Terms. We may also discontinue the Platform or any Service with reasonable notice.

12.4 Effects of termination

On termination: all licences granted to you cease; your right to use the Platform and any undelivered Services ends; any outstanding payment obligations become immediately due. You may request a data export within 30 days (see Section 8.5). Provisions that by their nature should survive (including limitations of liability, indemnity, confidentiality, and dispute resolution) will survive.

13. Disclaimers

The Site, Platform, and Services (including Deliverables and Platform Outputs) are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or that any Content, Deliverables, or Platform Outputs will meet your requirements or be complete or accurate. You use them at your own risk.

Our Deliverables and Platform Outputs are for decision support. They do not constitute legal, financial, or professional advice. You should use them as supplementary information, not as the sole basis for business decisions.

14. Limitation of liability

To the maximum extent permitted by law, we (and our directors, officers, employees, and affiliates) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from or related to the Site, Platform, or Services. Our total liability to you for any claims arising from or related to these Terms or the Services shall not exceed the amount you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain exclusions or limitations; where applicable, those exclusions or limitations may not apply to you.

15. Indemnity

You agree to indemnify and hold harmless GameDataCore and its officers, directors, employees, and affiliates from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from: your use of the Site, Platform, or Services; your User Data; your breach of these Terms; or your violation of any law or third-party rights.

16. Dispute resolution and governing law

These Terms and any dispute arising from or related to them or the Services are governed by the laws of England and Wales, without regard to conflict of law principles. The courts of England and Wales have exclusive jurisdiction, except that we may seek injunctive or urgent relief in any jurisdiction. Before bringing a formal claim, each party agrees to try to resolve the dispute informally (e.g. legal@gamedatacore.ai). If the dispute is not resolved within 30 days, either party may proceed to formal proceedings.

17. General

• Entire agreement: These Terms, together with our Privacy Policy and any written engagement or subscription terms, constitute the entire agreement between you and GameDataCore regarding the Site, Platform, and Services.
• Severability: If any provision is held invalid or unenforceable, it will be limited to the minimum extent necessary and the rest will remain in effect.
• Waiver: Our failure to enforce any right does not waive that right.
• Assignment: You may not assign these Terms without our written consent. We may assign them without restriction.
• No partnership: Nothing in these Terms creates a partnership, joint venture, or employment relationship.
• Notices: We may notify you by email, via the Site, or via the Platform. You may notify us at legal@gamedatacore.ai.
• Changes: We may update these Terms from time to time. We will post the updated Terms on the Site (and, for material changes, notify you by email or via the Platform). Continued use after the effective date constitutes acceptance.
• Force majeure: We are not liable for failure or delay due to causes beyond our reasonable control (e.g. natural disaster, pandemic, government action, third-party platform failures).

18. Payment provider compliance

Our use of Stripe is subject to Stripe's terms and acceptable use policies. You may not use our Services in connection with any activity that violates Stripe's policies or applicable law (e.g. fraud, illegal goods, activities that would create excessive chargebacks). We may suspend or terminate your access if we or Stripe reasonably believe your use violates these requirements.

19. Third-party data and platforms

We may use publicly available data and third-party platforms (e.g. Steam, Discord, Reddit) and APIs (e.g. Twitch/IGDB) in accordance with their terms and applicable law. We do not claim ownership of content created by those platforms or their users. When using our insights, you agree to comply with the terms of the underlying platforms where relevant and not to represent our data as officially endorsed by those platforms. GameDataCore is not affiliated with, endorsed by, or officially connected with those platforms except where we state otherwise.

20. Contact

For questions about these Terms or our Services:

GameDataCore.AI Ltd (Company number 16376407)
95A Gloucester Road
Brighton, BN1 4AP, UK

• General legal: legal@gamedatacore.ai
• Privacy & data protection: privacy@gamedatacore.ai
• Support: support@gamedatacore.ai

For data protection matters, our Data Protection Officer is Simon Sparks, reachable at privacy@gamedatacore.ai.